This is my second unit, the first rusted out in 2 years. After sending many letters, phone calls and finally enlisting the help of some legal aid, Kacher finally decided to replace it.
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Over a period of time the new unit has gradually disintergrated before my eyes. The buttons have fallen off. One wheel has come off.
The catches of the cover have broken and now finally the insides of the cap has blown apart resulting in burns to my hand as vast amounts of steam was released. For the price they charge for this unit you would think it would be better made. A stainless steel tank would be a good start. German ingenuity with 3rd world manufacturing. It's such a pity, I so wanted to like the product. I have to say that I have been extremely disappointed with the quality of this poduct.
Within the first week of using it one of the wheels fell off and this continued till both were off permanatly. Use my grandaughter block trolley to move it around as it does not move on its belly!!! Same story with the switches.have constantly fallen off soon I won't be able to use them at all which means the machine is disfunctional then too. These annoying elements are such a shame as the machine steam function is great but no good if your having problems switching it on and off and moving it!!!!
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I bought mine atfer watching a demo at one of the Home Shows and I must say the demo was very impresive. Shame same can't be said for quality. My machine was initially used once a week and I haven taken good care of it. After about 6 months I moved and the machine has been used rarely since so I can certainly say the problem is not due to wear and tear.Will not buy another one of these.